HOW LONG DOES DELIVERY TAKE?
|Delivery Option||Delivery Times||Delivery Costs|
|UK Saver Delivery||3 - 4 working days||Free|
|Express Delivery Delivery||1-3 Working Days||£5.99|
|Standard International||12 working days (Excludes Sat/Sun)||£9.99|
|EU Standard Delivery||Delivery Time||Delivery Cost GBP|
|EU Countries||5-10 Working Days (Excludes Weekends.)||£7.99|
**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.
‘EU deliveries – All orders to EU addresses will be delivered.
Non-EU deliveries - Depending on the value of your order, your 4ever Stunning parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of 4ever Stunning's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.
If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.
Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us within 14 days..
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by PrettyLittleThing. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
Saver Delivery will take 3-4 working calendar days to arrive. Please note that over bank holiday weekends there may be slight delays with our Saver Delivery service
If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.